Verra Movement is an international business with programs running around the globe, yet it’s loaded with individuals functioning to make the globe’s roads much safer on a daily basis.
Component of that indispensable job includes dealing with our customers– cities, areas, authorities divisions and whatever in between– to make sure the success of their programs. Jeanette Serrano, customer assistance supervisor, is a large component of that goal. Her group at Verra Movement remains to offer customers long after their cams are functional to make sure that their assumptions are fulfilled and provide what Serrano calls “first-rate client experience.”
” We sustain 168 customer programs throughout the country,” she stated. “As their bottom line of get in touch with, the customer will certainly connect to us for any type of inquiries or problems they might have concerning their program. We make sure that our devices and solution supplied are next-level, and we are constantly offered to them.”
Serrano and her group make sure that customers constantly have a solitary factor of get in touch with and an individual on the various other end of a call to deal with concerns if they occur. Having actually a group committed to their demands from application with the life of the program establishes Verra Movement apart.
Verra Movement’s customers have actually gained from that individually client service and assistance. The city of Bakersfield, as an example, has actually been with the business considering that 2008 for a durable red-light safety and security cam program that has actually functioned to make the neighborhood much safer.
” The system has actually lowered the variety of collisions at those junctions,” stated Policeman Dominic Gonzalez with the Bakersfield Authorities Division. “We additionally have a rep that listens to any type of inquiries or problems we have.”
” Supplying on our daily jobs with each customer offers our customers a much more tailored experience with Verra Movement,” she stated. “We understand their program and anticipate ourselves to provide better top quality and outcomes. I am thrilled regarding our operate at Verra Movement due to the fact that it has actually equipped me to give a degree of solution that our customers are worthy of.”
The message A Commitment to Client Success initially showed up on Verra Mobility.
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