Establishing efficiency objectives versus CX metrics like NPS, CSAT or CES can backfire, demotivate staff members and injury consumer experiences.
The blog post Are your CX metrics harming your consumer experience? showed up initially on MarTech …
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发布者:Mathew Halm,转转请注明出处:https://robotalks.cn/are-your-cx-metrics-hurting-your-customer-experience/