Copenhagen-based deepdots raises €5.5 million to scale AI-driven customer feedback platform

deepdots, a Danish end-to-end AI system for enhancing consumer comments evaluation, has actually elevated a EUR5.5 million Seed financing round to resolve the complete voice-of-customer lifecycle.

The round was led by Dawn Funding, a leading professional B2B software application capitalist, with involvement from Maki.vc and angel capitalists consisting of Geeta Schmidt (previous chief executive officer and Founder of Humio).

deepdots Founder and chief executive officer Nima Vali Rajabi commented: “ Consumer comments has actually constantly been among the wealthiest resources of understanding, yet opening its worth at range has actually continued to be shateringly hand-operated and fragmented. At deepdots, we are developing the AI facilities that transforms every item of comments right into a clear and workable understanding, promptly. Whether it is numerous evaluations, studies, or assistance tickets, we aid business shut the consumer comments loophole in actual time and make smarter choices quicker.“

He proceeded: “ We have actually rebranded to deepdots due to the fact that we felt it mirrors what we do: aid our consumers attach the dots in their information to open much deeper understandings“

deepdots, established in 2023 by Google alums Nima Vali Rajabi (CHIEF EXECUTIVE OFFICER, additionally ex-Humio) and Francisco Arias (CTO), utilizes exclusive AI-driven designs to immediately gather and evaluate consumer comments in one location, at range, and with “ human-level precision“– conserving their consumers numerous hours of manual labor.

According to deepdots, heritage venture consumer comments devices either job semi-automatically, needing hand-operated input or include utilizing AI aides that provide poor-quality outcomes, eventually resulting in an inadequate consumer experience. By comparison, with deepdots, consumer experience and item groups no more need to lose time exploring diverse silos for information, or invest hours by hand sorting with comments, as the item incorporates collection, evaluation and activity in a solitary system.

deepdots Founder and CTO Franciso Arias includes: “ In August 2023, we decided to relocate to our very own exclusive internal designs to satisfy expanding needs for control, top quality, and personal privacy. Ever since, we have actually constantly optimized our designs, and today we’re pleased to provide human-level precision– without endangering on personal privacy or security. Every business we deal with obtains their very own devoted design, kept on an exclusive web server. This permits us to educate each design with their distinct organization context in mind, with no threat of information being shared or cross-trained throughout customers.“

deepdots presently incorporates with devices consisting of Intercom, Zendesk, and HubSpot to guarantee smooth comments collection, and has actually safeguarded consumers consisting of Danish drug store chain Matas (263 shops, 4BN kroner+), property company NREP, and water services leader, Culligan.

Norman Fiore, General Companion at Dawn Funding, claimed: “ deepdots is preferably placed to catch the multi-billion buck ‘Voice of Consumer’ market, and has the prospective to end up being a group leader in AI-driven consumer experience administration. Nima and Francisco are motivating, enthusiastic and have a clear vision– and they have actually collected a very skilled group to aid take them to the following phase. We are pleased to be sustaining them as they scale.“

The business currently prepares to utilize its fresh funding to proceed improving the end-to-end system that shuts the loophole from information collection to activity, attending to the complete voice-of-customer lifecycle. Both Rajabi and Arias have experience structure items at a comparable range at Google.

Geeta Schmidt, Angel capitalist shared: “ deepdots is re-writing guide on exactly how business acquire affordable benefit, boost NPS ratings and win consumers by changing huge quantities of consumer comments right into prioritised evaluation and suggestions. The distinct emphasis that deepdots has in the direction of developing a very scalable option with information family tree makes this of minority AI indigenous items that ventures can depend on“

Stefan Kirkedal, Head of Consumer Insights, Commitment and Matas Media at Matas A/S included: “ deepdots has actually changed the method we deal with NPS, relocating from a standard arrangement to an AI-driven technique. With customised AI studies and completely automated comments evaluation, we currently acquire much deeper consumer understandings while conserving considerable time. That suggests we can concentrate on what truly matters, enhancing the consumer experience“

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