Czech startup Waypoint AI raises €2.7 million to deploy AI-powered support engineer

Prague-based Waypoint AI, an AI consumer assistance designer that triages, explores and settles item flaws, introduced a EUR2.7 million pre-Seed round to expand its design workplace.

The round was led by 42Cap and Dreamcraft Ventures, with engagement from Berkeley SkyDeck Fund, Lumiere AI Ventures, and others.

“ As organisations range, software program upkeep consumes a boosting section of design sources. Smart rise automation is a calculated bar for leaders to open important assistance and design capability while enhancing CSAT,” stated Steve Boogar, Chief Executive Officer of Waypoint AI.

Established In 2024 by Tomas Polivka, Steve Boogar and Liam Boogar-Azoulay, Waypoint AI has actually established its AI Client Assistance Designer to turbo charge rise administration; a vital cross-department obstacle dealing with software program organisations.

Their front runner item creates deflection and rise removal courses leveraging huge language designs (LLMs) and their exclusive Rise Knowledge Expertise Chart (EIKG) which stitches with each other tribal expertise hidden in documents, conversation strings, assistance and design tickets remarks, dedicate notes and inner devices.

Waypoint AI automates consumption, triage and rise record generation for consumer assistance groups; helps with examination and resolution for designers; and creates comprehensive timelines and postmortems for event leaders.

Business software program business consisting of Kpler and Clickhouse, in addition to OEMs and commercial software program leaders releasing Waypoint AI on-premise, have actually supposedly seen their mean time to resolution (MTTR) halve in an issue of weeks, regaining design capability shed to reactively triaging concerns.

Waypoint AI installs in customers’ existing assistance, design and conversation systems to proactively involve on brand-new rises.

“ Our ideology is to back remarkable, product-driven Owners with worldwide aspiration,” stated Thomas Wilke, General Companion at 42CAP. “ The Waypoint AI group personifies this spirit. They are not simply data-driven; they are making use of AI to essentially improve exactly how software program business run by dealing with among their most pricey cross-departmental difficulties. Their dedication to developing a category-defining, smart automation system is precisely what we try to find, and we are enjoyed companion with them on their trip.“

The freshly included funds make it possible for Waypoint AI to quickly expand its design workplace as they remain to scale the system to fulfill consumer need.

The blog post Czech startup Waypoint AI raises €2.7 million to deploy AI-powered support engineer showed up initially on EU-Startups.