Avid Solutions Launches AvidCare Service and Support Program to Maximize OT System Efficiency

Recap

WINSTON SALEM, N.C. – Oct. 1, 2024 – Avid Solutions, a System Integrator concentrating on procedure competence and digitally-enabled options, today revealed its brand-new AvidCare Solution and Assistance Program.

Preserving your Operational Modern Technology (OT) possessions such as procedure control systems, networking and web server framework, and info options can be tough. With minimal OpEx budget plans and spaces in on-staff technological competence, you deal with functional interruptions, lowered performance and prospective monetary losses.

To deal with these difficulties head-on, Enthusiastic Solutions has actually created a customized and versatile remedy, AvidCare, made for customers’ requirements. By picking an extensive, aggressive and tailored assistance solution, systems will certainly constantly run at peak effectiveness, improved dependability, prolonged life process and with reduced downtime.

Customized attributes consisted of:

• Flexible Solution Degree Agreements (SLAs).
• Ticket monitoring system to supply MTTR understandings, use and pareto graphes on sources of assistance phone calls.
• No long-lasting agreements. Foreseeable assistance expenses with clear terms.
• Cybersecure capability to supply remote assistance to view-only, darkness neighborhood sources and address problems.
• Solitary call-in number, numerous ticket entry paths.
• AI-enabled resolution from a customized data source of options based upon the particular system.
• System testimonials, threat evaluations and preventative upkeep.
• Staffed by designers in The United States and Canada that are fluent on your systems and comprehend the seriousness of procedures, safety and security and property application.
• Master Automation Strategies (MAP) to aid intend your five-year website OT technique for assistance, upgrades and maintainability.

” At Avid Solutions, we understand just how crucial it is to maintain your automation systems running efficiently. That’s why we developed AvidCare– to supply the recurring assistance our customers require to preserve high item top quality, optimize throughput and reduce downtime. We’re right here to aid you maintain your procedures effective and reputable,” claimed computer Romano, Chief Executive Officer of Avid Solutions.

AvidCare: A companion in success

Whether the objective is to boost system dependability, reduce downtime or obtain professional assistance customized to particular requirements, AvidCare sustains customers every action of the method. Individuals are encouraged with the devices and competence required to do well in today’s hectic commercial setting.

Regarding Avid Solutions

Avid Solutions, Inc., has actually provided greater than 5,000 automation and info remedy tasks in the United States and Brazil over the previous 35 years. Avid is dedicated to changing producing via deliberate development and use electronic options. Enthusiastic concentrates on options in Sustainability (decarbonization, circular-economy), Feeding the Globe (Agri-chemicals, food and drink) and Human Wellness (Life Sciences, Pharmaceuticals). Headquartered in Winston-Salem, NC with sources throughout the United States and procedures in São Paulo, Brazil, Avid has a varied labor force and capability to fulfill modern-day production requirements.

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