Cutting Through the AI Hype: How Greenway Health Is Making AI Work for Clinics

AI has made its means into practically each nook of healthcare, however the place it has been most profitable is when it integrates properly into present workflows and makes the lives of clinicians in addition to sufferers simpler. That isn’t a simple trick. It requires cautious planning and dedication. Right here’s how Greenway is reaching it.

Healthcare IT At present sat down with David Cohen, Chief Product & Know-how Officer at Greenway Health (Greenway) to dive deeper into the corporate’s AI strategy. It’s a uncommon behind-the-scenes take a look at how a big-name EHR answer supplier is integrating AI.

Key Takeaways

1. AI is saving clinician’s time. Greenway Medical Help helps suppliers reclaim 1-2 hours per day by decreasing documentation burdens.
2. Affected person expertise increase with AI. Greenway Affected person Join makes use of AI to simplify scheduling, supplier choice, and affected person communication.
3. AWS partnership will speed up enhancements. Greenway is leveraging AWS HealthLake to combination information and energy AI-driven insights for clinics.

AI is Saving Clinician’s Time

Greenway believes AI ought to make life simpler for clinicians, no more difficult.

“AI needs to be there to assist clinicians, not make their jobs tougher,” said Cohen. “We’re seeing actual advantages in areas like ambient documentation and income cycle automation.”

Greenway is utilizing AI to enhance documentation accuracy, scale back duplicate information entry, and streamline prescription workflows.

AI-powered voice recognition and predictive textual content instruments are being built-in immediately into Greenway’s platform to reduce clicks and scale back administrative burden. The aim is to let medical doctors give attention to sufferers, not paperwork.

“A doctor shouldn’t must spend time clicking by means of screens simply to do one thing easy,” Cohen defined. “Clinicians utilizing our Greenway Medical Help product are saving one to 2 hours per day on documentation. That’s time they will now spend with sufferers as an alternative of combating with their EHR.”

Affected person Expertise Increase with AI

Past bettering workflows for clinicians, Greenway can be centered on AI-driven instruments that enhance affected person interactions. Their Greenway Affected person Join platform is designed to simplify scheduling, supplier choice, and affected person communication utilizing AI-powered automation.

“AI may also help sufferers discover the best supplier, the best go to kind, and make scheduling simpler,” Cohen defined.

Leveraging AWS for Scalability and Reliability

In December 2024, Greenway expanded its partnership with AWS by means of the AWS Partner Network (APN). In a statement launched on the time, Greenway gave three causes they had been excited for this partnership:

1. Accelerated Innovation: Leveraging AWS’s superior applied sciences streamlines the event course of, enabling Greenway to ship new options and options extra effectively.
2. Enhanced Efficiency and Safety: AWS’s cloud infrastructure helps initiatives to enhance system reliability, shield delicate information, and create smoother workflows.
3. Future-Prepared Cloud Transformation: Greenway’s ongoing migration to AWS establishes a robust basis for scalable, adaptable options designed to fulfill the evolving wants of healthcare practices.

AWS may also permit Greenway to supply their prospects improved interoperability, stronger information safety, and enhanced effectivity.

Greenway can be utilizing AWS HealthLake to combination and normalize information throughout totally different sources, making AI-driven insights extra actionable for clinics. “With all our information in AWS HealthLake, we are able to faucet into AI instruments for affected person summarization, inhabitants well being, and value-based care analytics,” Cohen stated.

A Cautious, But Accelerated Strategy to AI

The tempo of AI adoption in healthcare will proceed to speed up. For that purpose, in response to Cohen, Greenway is shifting from a fast-follower place to a extra ahead/management stance with AI. On the identical time, the corporate needs to proceed to be conscious of how they introduce AI to prospects. Not each AI answer is useful. Some add pointless complexity or disrupt present workflows.

Cohen summed it up finest: “If AI makes a supplier’s job tougher, then it’s not the best answer.” For Greenway, the precedence isn’t simply innovation—it’s ensuring AI really works for the individuals utilizing it. That’s the strategy all EHR distributors ought to take.

Study extra about Greenway at https://www.greenwayhealth.com/

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