FBS Hörmann division continues to grow

Since acquiring the Fen-Bay Group in December 2021, Hörmann have been busy creating the largest nationwide service and maintenance team operating in the industrial warehouse, logistics and retail markets. Located at Welbourn, Lincolnshire, and with over 40 years’ experience, the team brings together unprecedented levels of knowledge and skill.

Rebranded FBS Hörmann, the continued development of the service and maintenance team has enabled Hörmann UK to consolidate and strengthen its position in the market as a one-stop-solution. The acquisition and growth of FBS Hormann adds a truly national service covering all makes and models of the group’s comprehensive range of industrial doors, loading bay solutions, perimeter protection systems and modular lifts.

Now operating with a team of over one hundred and forty engineers on the road, FBS Hörmann offer a country-wide, 24/7, 365 days-a-year service provision, with an impressive call-out time of just 4 hours. Whilst the engineers are the visible face of the service operation, they are backed by an experienced team behind the scenes, including key account managers, inbound call handlers, estimating, engineering co-ordinators and technical support. FBS Hormann have built a large, dedicated service department to further add to its position as industry leader in loading bay and perimeter protection systems.

The creation of FBS Hörmann is really starting to pay dividends for the company, with turnover up by 25% so far in 2024. Opportunities to work with some of the largest retailers in the UK have also arisen with the company recently winning a regional contract with a well-known supermarket chain to provide service and maintenance support for their retail premises. The contract covers doors, loading, and lifting equipment, security gates and any civil work required. It is a perfect example of one of the key advantages of working with FBS Hörmann – their ability to provide service and maintenance across a whole range of products, meaning that clients are able to reduce the number of subcontractors being used on site.

The company have also recently opened a Scottish depot based in Tannochside, Lanarkshire. This is part of their drive to ensure that they are in the best position to provide local markets with people who understand their specific conditions and requirements and are able to provide the right support.

Even though FBS Hörmann have even more ambitious growth plans for the future they remain committed to their basic philosophy, which is to provide a high level of individual service. So, their strategy moving forward is simple, to continue doing what FBS Hörmann are well known for – skilled personnel and quality products, together with excellent customer care.

For further information on FBS Hörmann visit www.fen-bayservices.co.uk or call 01529 413 374.

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