ResultsCX Acquires Aucera

Purchase Increases the Business’s Visibility in Health care, BFSI, and Utilities Sectors in the United States

ResultsCX, a carrier of Consumer Experience Administration (CXM) solutions to leading worldwide business consisting of numerous Ton of money 100 and FTSE 250 companies, has actually gottenAucera Previously called DialAmerica, Aucera is among the biggest independently had Consumer Experience Administration business in the USA. With this enhancement, ResultsCX expands its United States visibility and reinforces its solution abilities in core verticals consisting of Health care, BFSI, and Energies.

” ResultsCX’s purchase of Aucera notes the following action in a tactical worldwide development that is fundamental to our long-lasting organization goals. With this purchase, we will certainly currently touch one in every 3 American lives in the Health care market. This influence is much more extensive when you consider all our core verticals,” stated Rajesh Subramaniam, Chief Executive Officer at ResultsCX. “Having actually made numerous effective procurements over the previous couple of years, we have actually confirmed that we comprehend the procedure and exactly how to effortlessly incorporate brand-new groups while giving the assistance and inspiration to make sure that those that join us grow and progress in their occupations. We expect inviting over 1,200 of Aucera’s experienced staff members to the worldwide ResultsCX group.”

Aucera is the most up to date in a collection of procurements, that include UK-based Huntswood in 2024, Ireland-based Zevas Communications in 2023, and Bulgaria-based 60K in 2022. Over the last 3 years, ResultsCX has actually spent over $200M in natural and not natural development that has actually sustained development to an international impact of 9 nations, 24,000+ staff members, and 130+ customers. These financial investments have actually allowed the business to include set apart abilities, increase right into brand-new markets, and buy groundbreaking modern technology to drive its improvement schedule and provide enhanced end results to its customers.

” Each brand-new collaboration brings with it useful understandings and development chances for all entailed,” stated Akshat Babbar, Taking Care Of Supervisor at ChrysCapital and a participant of the Board at ResultsCX. “The purchase of Aucera reinforces the core Health care upright at ResultsCX while broadening their visibility in various other markets.”

ResultsCX will certainly build on Aucera’s 6+ years of US-based know-how in client experience, development solutions, and participant purchase with a complete enhance of nearshore and overseas abilities. Along with its worldwide range, customers will certainly take advantage of ResultsCX’s electronic offerings and modern technology consisting of omnichannel client experience, AI/GenAI, ML, and anticipating analytics.

” At the heart of any kind of effective organization are individuals that drive it onward, and Aucera has actually constructed a society of partnership and quality,” stated Christopher Conway, Chief Executive Officer at Aucera. “We have actually been looking for the ideal companion, one that lines up with our worths and our objectives, and ResultsCX is the excellent fit. This collaboration combines best methods from both companies and encourages us to scale successfully for our consumers while protecting the solid society we have actually constructed for our groups.”

Concerning ResultsCX

ResultsCX is a leading service provider of transformational Consumer Experience Administration (CXM) services to 130+ worldwide brand names, consisting of Ton of money 100 and FTSE 250 business. For 30+ years, we have actually been driving remarkable client and organization end results for brand names throughout Health care, Media, Telecommunications, Quick Development modern technology, Retail, Financial and Financial Providers, and various other sectors internationally.

Our acclaimed strategy aids brand names focus on financial investments and construct electronically affected client trips, producing high-value influence throughout 3 locations: Earnings Velocity, Expense Optimization, and Improved Experience. Sustained by 24,000+ coworkers and 23 involvement centers worldwide, our cutting-edge services and solutions address relentless client experience difficulties, making life less complicated for countless customers. To learn more regarding ResultsCX and its acclaimed client experience services, please see resultscx.com.

ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based personal equity company. An extremely knowledgeable capitalist in the Venture Modern technology room, ChrysCapital has actually effectively purchased high-growth business such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware, and Spectramind.

Aucera was stood for by Trevor Allen and the Yellowstone Funding Advisors financial investment financial group.

Initially revealed March 20th, 2025