Service that Stands Out

This funded post was produced by Understanding publication, the funded web content department of MHM Posting, in support of VIH Aerospace.

As the Sikorsky S-92 started getting appeal in the search-and-rescue (SAR) market, VIH Aerospace MMRO handled an enthusiastic S-92 helicopter SAR upgrade. The outcome highlighted not just the firm’s capability and comprehensive capability, however likewise its versatility, concentrated task monitoring, and uncompromising client service.

As A Result Of VIH Aerospace’s definite success furnishing that S-92 for SAR arrangement, which is presently running in Guyana, various other drivers have actually come close to the firm for complicated S-92 arrangement modifications and upgrades.

Most just recently, VIH Aerospace sustained VIH Helicopters with the first-ever firefighting set up S-92 helicopter. Geared up with the Helitak fire container, adjustments consisted of avionics upgrades, an upright recommendation home window and outside torque instrumentation, too a basic lightening of the airplane.

” This is a best instance of exactly how the VIH Aeronautics Team of business has the ability to utilize our local sources to work together on complicated helicopter tasks,” Brian Thistle, VIH Aerospace’s supervisor of service advancement, sales, and advertising, stated of the task.

Upgrades and arrangement modifications are just one of VIH Aerospace MMRO’s numerous proficiencies, something the firm highlights right in its name. The additional M in MMRO represents “production,” along with upkeep, fixing and overhaul, stressing the firm’s full-service production ability.

Past its comprehensive history in S-92 MRO, conclusion, and reconfiguration, VIH Aerospace has a durable adjustment and supplementary kind certification (STC) document for a selection of systems, consisting of Bell, Plane Helicopters, MD, Sikorsky, and extra. Yet, what genuinely establishes it apart is exactly how it places clients initially.

” We originate from a functional history, so we actually comprehend what is essential to the client,” stated Arne Arneson, basic supervisor of VIH Aerospace. “We understand exactly how price affects where clients pick to invest their cash, so it is essential we separate ourselves with the top quality and client service we provide. That does not indicate we’re extra costly. We’re really fairly affordable, however we do not give up top quality or exceptional client service.”

The client service distinction

The key to VIH Aerospace’s success is guaranteeing its clients’ demands are extensively comprehended and fulfilled at every phase while supplying top quality in an effective timeline, Arneson stated. To fulfill supply chain problems, for example, the firm preserves a strong components supply and close connections with initial tools suppliers.

” We have actually made considerable financial investments partially and supply chain monitoring, along with extremely knowledgeable individuals– every one of which our company believe is essential to satisfying client assumptions and guaranteeing minimal downtime,” Arneson included.

VIH Aerospace’s clients originate from around the world to capitalize on the firm’s specialized solutions.

” Often, airplane are going in between agreements, possibly ending up one lease and planning for the following,” Arneson described. “When they’re moving from one place to one more, it makes good sense to send them to us for an evaluation, upkeep, arrangement adjustment, or any type of various other job required prior to they continue to their following leases. I think our top quality, turn-around times, and client service background maintains clients returning.”

A great section of VIH Aerospace’s job is preparing airplane for brand-new objectives, which can be as basic as an evaluation and upkeep to a complete reconfiguration that consists of adjustments, avionics, extra tools, and paint. Its full-service internal style, qualification, and manufacture divisions enable it to relocate rapidly to create and create STCs both for internal job, along with available to clients as packages. Its preferred STCs consist of upright recommendation home windows, evening vision imaging systems (NVIS), supporting gas systems, freight hook anti-rotation systems, and indoor freight retention systems, among others.

Along with its work with airplane and custom-made options, VIH Aerospace supplies full-service style and production capacities for client tasks– from idea to end up item. Whether customers have actually totally established strategies prepared for complete manufacturing or they merely have a concept or harsh idea, VIH’s group assists create, style, and accredit items as required.

One such collaboration is with Increase Solutions, a leading company of human outside freight (HEC) options. VIH Aerospace has actually made every one of Increase’s items for over ten years.

” We have a truly excellent long-lasting connection with Increase, and we actually value it,” Arneson stated. “They have a great item, and I feel we add to it with the top quality we provide. It extremely carefully lines up with the SAR services and products we supply.”

In various other instances, VIH Aerospace has actually collaborated with clients to recognize options to typical discomfort factors. One such customer-driven technology is the S-92 SAR grab manage. Created in reaction to route comments from SAR drivers, the manage offers SAR professionals a safe and secure outside handhold throughout raising procedures, enabling them to enhance security and effectiveness throughout objectives.

From big arrangements to upkeep and production, VIH Aerospace MMRO constantly provides exceptional solution as a one-stop relied on companion for aeronautics drivers all over the world.

The article Service that Stands Out showed up initially on Vertical Mag.